IT professional specializing in operations, network support, and enterprise system coordination/administration. Experienced in Identity & Access Management (IAM), POS support, system administration, and technical workflow management in high-security industrial environments. Leads technical tasks, supports teams, and strengthens security and performance through disciplined IT practices.
Core Competencies
IT Operations & Security
Identity & Access Management (IAM) and Access Governance
Okta & MS Identity Solutions
User Lifecycle Management: Provisioning and Deprovisioning
Role-Based Access Control (RBAC) and Zero Trust Security
Incident, Problem, and Change Management (ITIL)
Network and Endpoint Troubleshooting
IT Documentation, Audit, and Compliance
Microsoft Defender for Endpoint and threat remediation
Microsoft Purview for DLP and compliance
Intune device and mobile management
Service & Process
Service Quality Assurance and Performance Review
Data Analysis and Trend Identification
Process Optimization and Continuous Improvement
Cross-Functional Collaboration and Team Engagement
Incident and Escalation Management
CRM and Ticketing Systems
ERP Support and Integration
SLA, KPI, and Performance Monitoring
Tools & Technologies
IAM
Okta, Microsoft 365, RBAC, ABAC, DAC, MAC, SAML, MFA, WEBAUTH
ERP Systems
Internal enterprise platforms
Security & Compliance
MFA, Zero Trust, access control policies, Microsoft Defender, Microsoft Purview
Networking
TCP/IP, DNS, VPN (WireGuard, IKEv2, UDP, TCP)
Professional Experience
May 2023 – Mar 2026
System Administrator — SABIC (Jubail HQ & YANPET Yanbu)
Identity & Access Management
Managed user lifecycle operations across Okta and Microsoft 365, including provisioning, group management, role assignments, and deactivation. Configured MFA and SSPR to strengthen access security.
Security & Compliance
Deployed Microsoft Defender for Endpoint to support vulnerability response and threat remediation. Administered Microsoft Purview for DLP, classification, retention, and compliance documentation.
IT Operations
Coordinated across IT and operations teams to keep ERP systems, POS environments, and core workflows running reliably.
Earlier Experience
1
Support Specialist — GADITEK (disrupt.com), Karachi
July 2021 – Mar 2023
Delivered advanced VPN and network support, resolving DNS, IP, and protocol issues. Configured WireGuard and IKEv2 across TCP/UDP connections. Managed incident lifecycles in CRM and ticketing systems to meet SLA targets.
2
Service Recovery Lead / Client Onboarding — Ibex Global, Karachi
Jan 2018 – Jun 2021
Led service recovery for APAC markets, including Malaysia, Singapore, and Hong Kong. Managed escalations, client onboarding, ERP training, and vendor coordination. Produced reports and coached team members on recovery workflows.
3
Data Entry Specialist — Mozziware Solutions, Malaysia
Apr 2016 – Oct 2017
Maintained accurate records, verified data integrity, generated reports, and enforced confidentiality and security standards.
Education, Certifications & Strengths
Education
Bachelor of Information Technology — Asia E University, Malaysia | 2025
Foundation in IT — Limkokwing University, Malaysia | 2016
Valid Documents
Transferable Iqama
Valid Driving License
Certifications & Training
ITIL 4 Foundation & Framework
ICT Project Management
Administrative & Operations Support
ITSM-20000
Cyber Security: IAM & Authentication
Infosec CISSP Domain 5
Microsoft 365 Administrator
Professional Strengths
IAM, user lifecycle management, RBAC, and access governance
Secure IT operations in high-security environments
Zero Trust and access control aligned with compliance
Incident management, troubleshooting, and root cause analysis
Cross-functional coordination with stakeholders and client IT teams
Strong prioritization and execution under pressure
Key Projects
SABIC — HQ Jubail & Yanpet Yanbu
Delivered a unified security and operations approach across SABIC environments, combining access governance, incident resolution, and compliance monitoring into one connected workflow. I enforced IAM policies and role-based access controls to strengthen governance, supported Microsoft Defender to improve threat visibility and speed up incident triage, and implemented Purview controls to help protect sensitive data and reinforce compliance requirements. Together, these measures improved operational reliability, reduced risk, and helped maintain a secure, audit-ready environment.